Terms and conditions of use


The following sections define the terms of sale and delivery of service to society "LCM-PACIFIC COMPANY" as part of its website-PACIFIC COMPAGNIE.NET. LCM-PACIFIC COMPANY is a limited company under French law with a capital of 170,279€ whose registered office is located in Paris, 20 Avenue MacMahon, and registered with the Trade and Companies of Paris under number B393 103 874. Any order placed on the site constitutes the formation of a distance contract, and necessarily implies acceptance, without limitation or qualification, by you, of these Terms. These Terms are presented in French and English. pacific-compagnie.com reserves the right to modify at any time. The new version of the TOS will apply from the time it is posted on the website for subsequent product sales. Therefore, you are invited to frequently review the lastest version of the TOS applicate. These Terms apply to the exclusion of all others. They may be supplemented, where appropriate, by the specific conditions indicated on the website.


Products sold by pacific-compagnie.com on its website are exclusively reserved for individuals who contract in that capacity with the company compagnie.net-pacific. pacific-compagnie.com society presents the products on its site with the necessary purchasing information pursuant to Article L-111-1 of the Consumer Code, which provides the opportunity for consumers to be informed of the characteristics of the products offered before finalization of the order. The submissions made by the company pacific-compagnie.com are only valid within the limits of available stock. pacific-compagnie.com will endeavor to process all orders. Information indicating the product is unavailable or backordered may be visible on the site www.pacificcompagnie.net. In the event that a product becomes unavailable after order confirmation, pacific-compagnie.com will inform the customer by e-mail or phone of the partial delivery of the order or cancellation thereof. If necessary, to satisfy its customers and in an effort to preserve satisfactory trading relationships, pacific-compagnie.com will offer the customer a refund of amounts actually charged as a purchase order or wire transfer.


Prices shown (rate base in October 2006) on the site PACIFIC COMPAGNIE.NET are inclusive of all taxes (VAT) plus delivery and can be changed at any time without notice. Shipping fees are specified in the cart and confirmed during order validation. Shipping fees are charged at the end of the order and are added to the price of goods ordered.


Data provided by the customer and recorded by pacific-compagnie.com when ordering constitute proof of the transaction between pacific-compagnie.com and the client. After confirming the order by the customer, pacific-compagnie.com will send a confirmation e-mail to the client to notify them that the order has been registered. A detailed invoice will be given upon delivery of products, printable from your customer account. pacific-compagnie.com reserves the right to refuse delivery or to not honor an order where the customer has not paid all or part of a previous order, or if a payment dispute remains.


The payment of purchases shall be made using a credit card, online secure payment, or check. Credit cards accepted are: VISA, Eurocard and Mastercard. The customer's bank account will be debited at the end of a period of 3 days following the date of the order and it will become effective upon confirmation of the agreement of the bank payment center. In case of refusal by the bank, the order will be canceled and the customer will be notified by e-mail. The pacific-compagnie.com site has a security system that is the best technology currently available. It has not only adopted the SOCGENACTIF encryption process of Societe Generale but also reinforced the whole process of scrambling and encryption to more efficiently protect all the sensitive data related to payment. Thus, only the bank has confidential information (card number, expiration date) that is inaccessible by a third party.


The products are delivered to the address specified during the ordering process. All shipping and handling fees include taxes. All deliveries will include a notification via e-mail. pacific-compagnie.com delivers anywhere within Metropolitan France. Deliveries are made by an authorized carrier within an average of three weeks of your order. Delivery times are average times corresponding to the processing time and delivery, calculated based on the date the merchandise is transferred to the delivery service, provided by the supplier. These deadlines also vary according to destination and do not include holidays and weekends. If absent during delivery to the address specified by the customer, a notice is usually left in the mailbox, then the customer must contact the carrier to arrange a delivery date. To facilitate the delivery, we ask the customer to use an address to which the order may be delivered during business hours. In case of delivery problems, particularly damage to the product, the customer must notify the carrier by registered letter within 48 hours of delivery of the product. This claim is based on the state in which the product and its packaging were delivered to you by the carrier. A copy of the claim must be immediately sent to pacific-compagnie.com. pacific-compagnie.com cannot be held responsible for delays in delivery or the consequences of such delays, or in the event that a parcel is lost. However, any order not shipped within thirty (30) days of the order placement will be canceled and refunded, unless otherwise specified during the ordering process. In case of partial delivery, this right will only apply to products in the order which were not delivered.


The phrase “satisfaction or money back” applies to all sales, seven days from the date of delivery pursuant to the provisions of the Consumer Code, Article L. 121-20, unless otherwise specified on the day of sale. This right is exercised by returning the product to pacific-compagnie.com, the shipping costs being the responsibility the customer. Reimbursement to the customer's bank will be made within 30 days of receipt of goods by pacific-compagnie.com. All returns must first be reported to customer service via the website-PACIFIC COMPAGNIE.NET, by clicking the link "commercial information" in CONTACT, a return number will then be assigned, which should be noted on your returned package. The products must be returned properly protected in their original packaging, in perfect condition for resale (not damaged or soiled by the customer) along with all accessories, instruction manuals and documentation, to the address indicated, accompanied by the sales invoice printed on PACIFIC COMPAGNIE.NET. Any product that has been damaged or whose original packaging has been damaged in conditions that exceed its simple opening, will not be refunded or partially refunded.